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Orders FAQ
* Place Order *

Ordering Information, Shipping,
Returns and Privacy policy


How to place an order:
   Click on * Place Order * in the Menu on the left of this screen.
   Enter your Country in the select box on the top of the
   order form. If your country is USA, then select your Zip
   code shipping zone. Next, enter the quantities of the
   parts you wish to purchase. Notice that the order page is
   updated every time you enter a quantity, including weight
   totals in grams. You may preview your order at any time
   by clicking on REVIEW ORDER at the top or bottom of the
   order page. When you are finished with the parts selection,
   click REVIEW ORDER.

   If you are ordering by mail, print 2 copies of the
   REVIEW ORDER web page and mail one copy along with a
   check made payable to: NANCY GENTZOW

   Mail Orders must include a valid email or phone #.
   Orders without email or phone # will be discarded.

How to pay for an order:
   VISA, MASTER CARD, DISCOVER
   PAYPAL www.paypal.com
   INTERNATIONAL MONEY ORDERS
   WESTERN UNION www.westernunion.com
   US CASH
   PERSONAL CHECKS from US Banks
   Make checks payable to: NANCY GENTZOW

Shipping information:
   We ship worldwide using US Post Office Air Mail ONLY.
   All shipping costs are included on the PREVIEW ORDER page.
   Shipping times may be as great as 30 days for Int`l Orders,
   usually due to Customs Inspection delays.
   If using PAYPAL, we only ship to the address of record.

Current Postal Rates Table

   International Orders weighing over 4 pounds but less than
   20 pounds will ship in a FLAT RATE package.
   USA Orders over 3 pounds will use the same FLAT RATE boxes
   There are two (2) FLAT RATE package sizes:
11-7/8" x 3-3/8" x 13-5/8"
   This package is ideal for sheets of large toroids like T130-2.

11" X 8.5" X 5.5"
   This package is ideal for large quantities of loose toroids.

   Shipping costs will be the same for 4 pounds up to 19.9 pounds.
   for International Orders.
   USA can handle up to 70 pounds for a FLAT RATE cost.

Shipping Companies:
   Here are some shipping companies used by our customers.
   https://www.ipsparcel.com/
   http://www.aramex.com/

Tracking:
   For USA orders, tracking is provided.
   For International Orders, using FLAT RATE packages,
   4 pounds up to 20 pounds, full tracking is included.
   For International Orders, NOT using FLAT RATE packages,
   less than 4 pounds, limited USA tracking only is included.

Insurance and Losses:
   KitAndPartsDotCom will not be responsible for lost packages
   and we will no longer provide Insurance, including the US.
   We ship via USPS First Class or Priority mail ONLY and have
   no control of the packages after delivery to the Post Office.
   We can only provide proof of shipping via a Post Office receipt.
   Note that we have had claims of lost packages to ...
   Arkansas, Brazil, Italy, Indonesia and Malta.
   We will not ship to India, Turkey and Argentina.

Returns:
   All kits and parts may be returned for credit within 7 days,
   provided the kits and parts are in their original condition.
   No credit for shipping costs.

Privacy:
   Any information retained is for internal use only.
   We do not sell your private information.
   We do not store credit card numbers on our servers.

Notice:
   KitAndPartsDotCom reserves the right to discriminate
   and cancel orders with full refund from customers that
   do not abide by the above listed rules.

IMPORTANT:
   You should receive an order acknowledgement
   within 24 hours. If not, please contact us.

Toroids, Ferrites